At Grupo HAME we rely on a grievance mechanism so that every person can report any issue related to the company, the work area or community.

Our mechanism is free, confidential, and secure.

Grievances can be received through the following means:

1. Toll-free number 1– 801-377-777
2. Grievance manager “Don Manuel”
3. Team of Social Management
4. quejasyconsultas@grupohame.com
5. www.grupohame.com

• To follow upo on your grievance or query if you did not provide your personal information, you must call our toll-free line 1-801-137-7777, two days after you have placed your case.
• If you shared your contact information, in a maximun of 3 days you Will receive follo-up from Don Manuel.
• If you want to know the process of your case, click on the following link https://repsa.com.gt/wp-content/uploads/2021/06/8.178-y-8.179-MQC-para-SPOTT.pdf

If you wish to know more information on the following documents, you can contact us:

• Property titles /rights of use
• Plans on Health and Occupation Safety (SSO for its acronym in Spanish)
• Plans and impact assessments related to social and environmental impacts
• Paperwork on High Conservation Values (HCV) and High Carbon Reserves (HCR)
• Plans on pollution prevention and reduction
• Grievances details
• Negotiation procedures
• Plans on continuous improvement
• Public summary of the certification assessment report
• Policy on human rights